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Technical Requirements for the Casper Test


To ensure a smooth testing experience, you must have:

  • A computer (laptop or desktop), ideally using Windows or macOS.
    • Smartphones and tablets (e.g., iPads) are not supported and may experience technical issues. Hybrid/2-in-1 devices (e.g., Microsoft Surface) and other operating systems (e.g., Linux, ChromeOS) may also experience technical issues.
  • The latest version of Chrome or Firefox. Other browsers (e.g., Safari) are not supported. You can download the latest version here.
  • A working webcam and microphone for the duration of the entire test.
    • Note: we recommend using wired inputs or your computer’s built-in microphone, if possible. Wireless headphones/earbuds and microphones (e.g. AirPods) can experience connectivity issues or run out of battery during your test. If you use wireless inputs, disconnect all other Bluetooth devices to prevent interference.
  • A reliable, high-speed Internet connection with download speeds of at least 1.5 Mbps and upload speeds of at least 2 Mbps.
    • You can verify your bandwidth speed here. To get your internet speed results, please wait a few seconds for the numbers on the site to stop changing. To get your upload speed, click the “Show More Info” button below your internet speed and wait a few seconds for the numbers on the site to stop changing.

System Requirements Check

You must complete the Systems Requirements Check in your Acuity Insights account within six hours of your test start time.

Use the same setup and environment you plan to use on test day and ensure your webcam, microphone, keyboard, browser, and internet connection function properly.

Other technical tips

  • Restart your computer on test day to close unnecessary background programs.
  • Disable VPNs, firewalls, and browser plug-ins.
  • If you encounter a technical issue, try switching from Chrome to Firefox (or vice versa).

If you have technical issues during the test

  • Review our troubleshooting articles.
  • Contact our Acuity Insights Team using the chat bubble in the bottom right-hand corner of your Acuity Insights account – we are always here to help!

Learn how to prepare for Casper